The Family Support Team (FST) consists of Family Support Workers and a Senior Family Support Worker. The team work across Richmond and Kingston. The team is part of the Integrated Service for Children with Disabilities (ISCD).

Who is in the FST?
  • Geraldine Burgess: Team Manager, Short Breaks and Family Support
  • Rihannon Doyle: Senior Family Support Worker
  • 6 x Family Support Workers

The role of the team is to:

  • Support referred children and young people through named allocated staff case holding.
  • Assess the needs of children and young people, identify and arrange services to meet those needs.
  • Support children and young people to have the same opportunities as their non-disabled peers.
  • Review and monitor services provided to families we support.
  • Design, deliver and monitor support programmes such as behavioural management, reward systems or communication tools to assist children and families open to us.
Eligibility Criteria for this team

After a Social Care assessment has taken place the Disabled Children's Social Care Team would transfer/allocate cases to the Family Support Team if a child or young person:

  • is eligible for support from the ISCD Social Work Team;
  • has no current safeguarding concerns;
  • is not looked after or leaving care;
  • has no more than 24 overnights of care per year.

Cases can transfer back to DCT should there be any new safeguarding concerns or significant changes which require a social work reassessment and oversight.

Co working

In some circumstances, children can be referred by ISCD Social Workers to the Family Support Team for short term co-working to address particular issues such as behavioural management.


Geraldine Burgess

Short Breaks Care and Family Support Team Manager                                          

Phone: 020 8547 6212


The Moor Lane Centre, Moor Lane, Chessington, Surrey, KT9 2AA