Feedback about the look, feel and functionality of the Local Offer website

You said:

This is like a draft website. Where is the comprehensive site I'm used to?

We did:

This refers to the relaunch of the SEND Local Offer as part of the AfCinfo website.  We are confused about this feedback as the SEND Local Offer format and content did not change apart from the inclusion of some changes and improvements in response earlier user feedback.

You said:

Good website but smiley faces don't work on some mobile devices.

We did:

We passed this on to the website provider and we hope this has now been fixed.

You said:

Clear design. Good use of pictures and colour. Much more visually appealing than the old site. To make it even better, maybe different ways of making the site more interactive could be considered.

We did:

Thank you for your comments, we will bear this in mind.

You said:

I have to say that this one of the best Local Offers I've seen. It's so informative and easy to follow.

We said:

Thank you for your encouraging feedback.

You said:             

The website is good but it would be helpful for parents to have opportunities to meet face-to-face with the Local Offer team. Otherwise, what about creating a short video approx. four times per year to update the wider community about what's been going on at the Local Offer.

We said:

The person responsible for maintaining the website is available to do outreach sessions if time and resources allow. We have visited schools, local organisations and attended events.  For example we will be available at the TAG Transition and Local Offer event happening in June. We Please contact us if you would like to request a visit. 

You said:

What on earth has happened to the usual website! I can't find the Golden Binder anywhere!

We did: This comment coincided with the relaunch of the Local Offer as part of the AfC info site.  If you search the Local Offer for the Golden Binder it is the first result that is listed. We also added a link directly to the Golden Binder on each Information and Advice page so if anything it should be easier to find.  Please contact us with specific details of the search you are doing so we can look into this.

You said:

Directory search is a fantastic resource for families.

The local offer directory search is a very helpful resource.

SEND directory search is brilliant! Fantastic stuff!

AfC are certainly leading the way with this fabulous website. Other councils could learn a lot from this. Keep up the good work!

 

The Local Offer certainly beats lots of other local authorities with its clear, accessible and professional style. You should shout from the rooftops to say how great the website is! You could organise a big event to really promote the Local Offer

Lovely clear informative site. Well done.

 

We said: Thank you, we are glad you find it useful.

You said:

Can't display more than 10 organisations at a time. If you select display 100, it reverts to all organisation (700+) rather than just the 61 leisure/social activities.

We did:

We have asked our web provider to fix this.

You said: I’m a Mum of child with special needs very impressed with this website lots of helpful information

We did:

Thank you – we are glad you find it helpful.

You said:

A wonderful resource! I'm sure many families will benefit.

We did:

Thank you.

You said:

Maybe you can consider a live chat so parents like myself can talk in real time on the website to the local offer team or other professionals?

We did:

We can see that that might be useful for parents but unfortunately it would divert resources to provide this.  You can email us via the “Contact Us” form or phone us on 020 8547 4722 and we will do our best to provide swift answers to any enquiries you may have.

You said:

Contact details should be easily available without having to go through multiple options which are either irrelevant or have no resemblance to what it is you are actually looking for.

We did:

We are not sure which contact details you were looking for but the easiest way is to use the “Contact Us“ form which appears at the top of the screen whether viewing the website on a PC or mobile device.

Feedback about content and services in the Local Offer

You said:

Was told by caseworker in letter to fill in relevant form - Section A form on AfC Local Offer Website (searching for Education, Health and Care Plan Templates). Have spent fifteen minutes trying to find such a form with no luck. Needs to be easier to use or instructions need to be clearer in letters.

We did:

As the term Education, Health and Care Plans features so frequently throughout the Local Offer it inevitably throws up a lot of results. However we have made some adjustments which we hope will improve this.

You said:

Please can parents and carers be able to question senior managers and directors from AfC more regularly, like political 'question time'? Professionals need to be more accountable to SEND families.

We did:

Members of the Senior Leadership Team do meet regularly with SEND Family Voices. Senior managers will also be available at the various face to face consultations that are held. However the Senior Leadership Team have been made aware of your suggestion for more general and regular opportunities.

You said:

Looking for post 19 options for Young Person on EHCP, cannot find anything on the local offer. No colleges or placements for post 19 students who have ehcp.

We did:

You can find comprehensive information on Post 16 options here on the Local Offer: Post 16 education

 

Please make contact with your EHCP co ordinator if you need further advice re options.

You said:

After nearly 3 years of trying to transfer my son's Statement to an EHCP - it is now beginning to affect his transition to Adult Services.

 

I've looked at the SEN Team complaints pages - and there is no indication of timescales. i.e. how long should I wait until escalating to the next level? We are currently at Principal level.

 

Please can you advise?

Wendy Bolsover, Deputy Head of Service Special Educational Needs said:

“In response to this query, there is no set timescale for escalating an issue to the next level because all situations are different and will require varying lengths of time to resolve.  However, when an issue is being dealt with an indication of a realistic timescale should be given and if it seems this is not going to be met an update should be given with an explanation as to why there is going to be a delay.  If the service user is not satisfied with the length of time the issue is taking to resolve or the reasons given for the delay and the actions that are being taken this should be escalated to the next level.

 

If the person who has raised this query can give us their details we will contact them to try and resolve matters.”

 

We also added further advice to the relevant page on the Local Offer: Appealing decisions, concerns and complaints

 

You said:

I am a SENCO. I would like to refer a pupil to CAHMs Tier 2 for assessment as he may have ADHD. I have failed to find the page with the link to the referral form for professionals. In the past I have done a search and found it easily.

We said:

Thank you for your enquiry and feedback. We will look at this and try to make it clearer. We are also working with the Emotional Health Service (CAMHS Tier 2) to rationalise and improve their information on the website.

You said:

I find this survey impossible to complete. (SEND New World Survey).

 

We did:

We have received a variety of feedback about the format of this survey. We will take this into account when designing future surveys.

 

You said: About our new autism section.

We did:

You can see a collection of feedback about this new section and our responses here on our website: Autism Information

 

You said:

SEND Consultations

We did: 

We have been holding various consultations.  Feedback and responses to these will be posted in the new SEND Consultation Hub on this website