'The right to complain is a key consumer right. Our role is to ensure that
the voices of consumers and those who use services reach the ears of decision makers -
even when these voices have something difficult to say.'
Healthwatch England, 2013
Do you have you a recent story to tell about your experience of NHS care in Kingston? Healthwatch Kingston would like you to hear from you.
Maybe your family and friends have experiences which they would like to tell us about? It may be that you wish to report on good and positive treatment (this is important) or you would like to comment on problems you have experienced. Let us know!
For example, procedures about which it would be useful to know about include the following:
- GP referrals
- Reception staff
- Appointments e.g letters/ accessible format/cancellations
- Waiting times
- Choice of dates
- Self-check system
- Phone access - easy to call
- Medication/care plan
- Respect and dignity
- Provision of medication/ prescription management
- Transport arrangements
- Observation of satisfactory outcome
- Information given to you about your treatment/diagnosis
Healthwatch Kingston upon Thames has prepared a short form for you to report back to us.
If you wish to clarify anything please contact 0203 326 1255 or firstname.lastname@example.org.